Frequently Asked Questions

1. What types of pumps do you sell?

We supply a comprehensive range of pumps including booster pumps, circulating pumps, submersible pumps, drainage pumps, sewage pumps, and central heating pumps for domestic, commercial, and industrial use. And many, many more.

2. Are your pumps suitable for residential or commercial use?

We stock a wide range of pumps designed for residential as well as commercial applications, including domestic booster pumps, domestic pressure boosting pumps, central heating circulation pumps, and flexible garden pumps.

3. Do you sell complete pump systems?

We supply both individual pumps and complete systems such as booster sets, packaged pumping stations, and integrated pressure systems where applicable.

4. Can you help me choose the right pump?

Yes. We can provide product technical assistance and information, which may help you choose the specific item/s you need for your scenario.

5. What information do you need to recommend a pump?

To specify a pump accurately, we usually need use case, flow rate, total head, fluid type, temperature, and the application (for example: residential heating, or boosting, drainage, sewage..)

6. Do your pumps come with a warranty?

Most pumps are supplied with a manufacturer-backed warranty (commonly 1–2 years), depending on the brand and model. Please get in touch to confirm.

7. Are pumps held in stock?

Many popular items are held in stock. If you’re buying a common circulation pump or submersible pump, it’s often available quickly. Lead times are shown on product pages where applicable. In the event that an item is unavailable, please get in touch with us anyway, as we may be able to still help or offer a suitable alternative.

8. How long does delivery take?

UK delivery for in-stock items is typically 1–3 working days, depending on delivery location. Expedited options may be available depending on the product and delivery location. This does not include product lead times.

9. Do you deliver outside the UK?

No, currently we do not.

10. Can you supply pump spare parts?

We can source many spare parts and accessories. Provide the pump model and part reference where possible and we’ll point you in the right direction. Open a live chat with us or give us a phone call.

11. Do pumps need to be installed by a professional?

Yes. Installation should be carried out by a qualified professional to ensure correct operation, safety, and warranty compliance.

12. Can I return a pump?

Returns are accepted in line with our returns policy. Certain exclusions apply.

13. What payment methods do you accept?

We accept major debit/credit cards, PayPal, via our secure website payment gateway.

14. Do you offer trade pricing?

No. Our prices are the best we can offer at this current time.

15. How do I track my order?

Once dispatched, you’ll receive a tracking information via email so you can check delivery progress.

16. What is the difference between booster and circulation pumps?

Booster pumps increase water pressure in supply systems. Circulation pumps move water around closed systems such as heating or chilled water circuits.

17. Can I request a quotation?

Yes. We can provide quotations for individual pumps, booster sets, and multi-pump systems based on your requirements.

18. Do you sell energy-efficient pumps?

Yes. We stock energy-efficient options including variable speed pumps and high-efficiency circulators designed to reduce running costs.

19. Where can I find pump manuals and datasheets?

Datasheets and manuals are available on many product pages. If you can’t find what you need, contact us and we’ll send the correct documentation if it exists from the manufacturer.

20. How do I contact PumpSalesDirect?

Use the details on our Contact Us page for sales, technical support, and order enquiries. Alternatively if a product expert agent is available, you can chat to us via our Live Chat.